Policies

FUR POLICY

FUR

Parajumpers supports social responsibility and sustainability in the clothing sector. We believe in providing transparent information on the use of animal products in our garments. Our use of fur is the result of careful research into traceability, sustainability and international standards.

FINNRACCOON

Finland is one of the world's leading fur producing countries. In Finland, the breeding of fur animals has been part of the agricultural tradition for centuries, and helps to sustain rural populations. 

The Finraccoon fur used by PARAJUMPERS as a technical complement to some of the classic models, comes exclusively from Saga Furs farms in Finland. Saga Furs produces only certified furs that meet strict standards of management, health and animal welfare. The standards adopted are much stricter than those required by law. 

Saga Furs certification is developed with the Finnish Fur Breeders' Association and includes the WelFur protocol which is a further scientific evaluation of animal welfare.  

Saga Furs works with the entire fashion industry to provide fur from sustainable, ethical and controlled farms that meet the high standards of today's consumers.

COYOTE

Canada is blessed with an abundance of natural resources including many species of wildlife. Over 65,000 people are involved in the Canadian fur trade, including some 60,000 First Nations and non-native trappers. These people and their families rely on animals for both food and income. Above all, they respect nature and want the animals to be there for their children, their grandchildren and for many more generations to come. Trapping is highly regulated in Canada to ensure long-term conservation of furbearer populations. Canadian trappers also use methods that meet the highest animal welfare standards in the world, and that must be approved by The Canadian Trap Certification Protocol.  

Since the early 1900s, government regulations have ensured that trappers take only part of the surplus that nature produces each year. Endangered species are never used. The continued abundance of North American furbearers shows the care and commitment of trappers, conservation groups and government wildlife agencies. Our coyote furs are supplied by two different companies – Hilton Fur and Rebellato –, both following strict rules and providing traceability. Both companies provide fur from farms – for example, through Saga Furs – and from wild animals through farms with certified hunters, which are supported by forest rangers to ensure that the laws are respected.

RABBIT AND SHEEP

The rabbit fur used by PARAJUMPERS comes from the food industry. Our sheep fur products do not come from animals protected by CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora), but from sheep that are reared in flocks. Furthermore, the skins are not tanned with whale oil or other cetacean oils. 

DOWN POLICY

The down inside our jackets is either 90/10 or 100% duck down originating from both Asian and European countries. We, at Parajumpers, feel very strongly about animal welfare and, therefore, require that all our down suppliers provide proof that their material is exclusively a by-product of the food industry and that the animals are not plucked alive. Not only do we request signed declarations stating this from the suppliers themselves, we also require that their down be certified by an accredited third-party certification body, such as IDFL (International Down and Feather Testing Laboratory) or EDFA (European Down and Feather Association).

WARRANTY POLICY

The manufacture of all PJS products is subject to strict quality controls. At Parajumpers, we guarantee that the materials and workmanship of all the products we make will stand up to the use for which they are designed. Any defects in the materials or workmanship are covered by a 2-year warranty which, however, does not cover normal wear and tear, misuse, accidents or improper care of the product.

If you have a problem with your PJS product, please return it to the store from which you originally purchased the garment. The PJS dealer should be able to handle the warranty process on your behalf. Please note that we will only repair garments bought from one of our authorized shops or online dealers listed on our website https://www.parajumpers.it/it-it/store-locator).

Once we receive the garment, we will verify its authenticity and assess the damage. Where possible, the garment will be repaired or replaced at our discretion.

Should it not be possible for you to return it to the store, please prepare the following information regarding your garment: 

- Style name/code;

- Name of the shop where the garment was purchased, the year in which it was purchased and a copy of the receipt; 

- Pictures of the garment (full front view and close-ups of the care labels and of the labels sewn inside the back panel);

- Detailed pictures of the problem.

Then please contact our customer service at info@parajumpers.it.
If your PJS product fails due to a manufacturing or workmanship defect, where possible, we will repair the item free of charge. If the product is not repairable, or the cost of the repairs exceeds the value of the product, we may choose to replace the product instead. Please understand we may be out of stock or no longer carry that particular style or colour, and will do everything possible to replace the garment with the closest possible style.

When sending us your damaged garment, please remember to:

- Send the product in a clean condition. Soiled garments will be returned unprocessed.

- Make sure that the shipping is prepaid and the package is insured for full replacement value. PJS will cover the return shipping costs of repaired garments.

- Please enclose a short note that includes your name, phone number and street address