RIGHT TO WITHDRAWAL:
If you are not satisfied with your order, you may exercise the right of withdrawal within 14 working days from the date you receive the consignment (the working days are calculated from the proven date of delivery). The products must be returned undamaged and with the warranty band still attached to each garment.
Terms for correctly exercising the right to withdrawal
To be able to exercise your right to withdrawal you must respect these simple terms to enable receiving the refund for your purchase:
- Your notification that you wish to return the products must be received by our Customer Care department within 14 working days at most from the date you received the delivery, otherwise your refund request will not be taken into consideration.
- The returned products must be sent in a single dispatch and, preferably, in their original packing. Product refunds will not be accepted if the products refer to the same order but are dispatched separately.
- The products must be returned complete and without any signs of having been used or damaged.
- The products must be returned with the warranty band intact. Therefore if you try a garment on, do not remove the warranty band because the returned products will not be accepted without.
Fill out the return application, entering your order details (if you haven't registered yet, please click here. After completing the application, you will get an email confirmation with the authorization from our Customer Care to proceed with the shipment. To return items, use the return label included in the the parcel. Wrap the items, possibly in their original box. Stick the return label over the parcel's previous label. Call UPS to book parcel pickup:
- Go to www.ups.com
- Select your country
- Enter the contact area to communicate with UPS
Return shipping is free if you use the pre-paid UPS return label included in the the parcel.
Once the returned products have been received, we will assess their conditions, recondition them and close the return application file. You can follow the status of the return application at any time in your reserved area. If all directions are followed, Parajumpers will reimburse the price of the purchased products. Please remember that Parajumpers can't exchange the items, but can only reimburse the cost of the returned items.
If you would like to return your order using a carrier, other than the one recommended, you shall be held fully liable for the same, as well as the costs incurred.
Returned products must be sent to the following address:
Fashion Distribution Services Inc.
34 Engelhard Avenue
Avenel – NJ07001
Refusal to accept the returns by Parajumpers
In the event the terms listed above are not respected, or if the returned products are damaged or have been used, Parajumpers reserves the right to refuse the return. In this case, you may decide to receive the purchased products back, but the dispatch costs will be your responsibility. You will not be able to refuse to accept the consignment.
Send your return from the country in which you placed the order. We will not accept the returns from the different countries.
The full refund for the products will be made within 30 days at latest from the date the returns have been received. The time for the refund could vary depending on the payment method you used, to be precise:
- Credit card: the technical time for receiving the refund depends on the bank that issued your card. The value credit date will be the same as the debit date.
- PayPal: the refund will be made directly to your PayPal account and you will see it after a couple of days. PayPal will send you a notification of the refund.