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Customer care

FAQ

You don't need to log in to place an order, but an account will provide you with some advantages. To create an account, you need to have a valid email address and choose a password to enter your reserved area. After logging in, you will get a confirmation email.

If you lose your access data, you must follow this link to get a new password and it will be sent automatically. If you are (still) having login problems, please feel free to contact Customer Service.

To purchase a product, you will have to select it from the catalogue and add it to your “shopping bag”. Now you can continue navigating in the site to choose other garments or carry out the payment.

To complete an order, you will have to follow all the purchasing phases. After confirming the contents of your shopping bag, choose the payment method and continue.

After successfully completing the procedure, you will receive a confirmation email that will also display your order in detail.

Since we have a limited seasonal collection, products may run out of stock during the season. If the color or size isn’t shown on the product detail page, it is no longer in stock.

Please sign up for the notification email to be informed about the availability of an item.

Our inventory is often updated; we recommend visiting us again and checking our product selection. Our stores are listed in our Store Locator.

We are not able to change an order once it has been submitted; this includes changing the size and the color of an item. You can request the cancellation of your order after sending a request to our Customer Care.

The payment data is collected by the technological coding system (SSL) and the server where the transactions take place is the certified VeriSign.

You can pay via PayPal or Credit Card. We accept following cards.

All transactions are controlled and managed by Globalcollect, a worldwide leading credit institute for online transactions. When you confirm the order, select the option of credit card payment and you will be transferred directly to Globalcollect’s secure server.

Accepted credit cards: American Express, Visa, MasterCard®, Maestro®.

Payments by Postepay are also accepted, as well as all payments using debit cards within the Visa Electron circuit.

If you have a PayPal account; you may complete your payment without entering your Credit Card information.

To protect your security; we do not take orders over the phone.

Orders are typically processed by our warehouse in 2 business days. During holidays and special promotions processing time may be longer. If you have questions or concerns about order processing please feel free to contact Customer care. Once your order is shipped you will receive an email confirmation with DHL tracking number.

After your order is shipped you will receive a tracking number by e-mail to follow your package online.

Shipping and Handling rates are based on destination and delivery time. The delivery time will be shown during the checkout phrase. For US and CAN we offer 2 delivery options via UPS. Free Ground Shipping: 3- 5 business days. UPS Express Shipping : Fixed rate USD$20 1-2 business days. There are NO additional Customs Charges for US and CAN.

Unfortunately we cannot change delivery address once your order has been shipped. It is the customer’s responsibility to enter delivery information correctly. Please fill in your details carefully. We cannot refund or send a replacement for these orders.

The customer is responsible for the payment of customs taxes and the amount is calculated according to the law applicable in the country where goods are sent. We do not have prior knowledge of the amount of taxes that will be communicated to you by the carrier after the goods have reached their destination. In the event that the taxes are not paid and the shipment is refused or abandoned as a result, the shipment expenses and the customs taxes will be deducted from the total amount of the order and only the difference will be reimbursed.

If you are not satisfied with your order, you may exercise the right of withdrawal within 14 working days from the date you receive the consignment (the working days are calculated from the proven date of delivery).

Please use the following returning address:

Movimoda Spa
via Bosco 12/14 - Gate n° 6
30030 Rivale di Pianiga (Ve) – Italy

Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged, with the original labels attached and also with the warranty band with the serial number. Any item in unsuitable condition will be rejected. We will refund the returned goods within 14 days to the account that was used to purchase the items. All costs associated with returning items are at your expense. Further information about our return policy can be found here.

Unfortunately, we are not able to exchange your return. Once we receive your return items in a satisfactory condiction, we will refund the returned articles within 14 working days. If the article you are looking for is still available, you can make a new order from our webstore.

Please check the List of verified online stores on our website. If it's not on the list and has the following characteristics, it probably sells fake Parajumpers products: 1) If the website contains the word “Parajumpers” or “PJS” in the domain (the only authorized website with the words Parajumpers or PJS in the domain is our official website www.parajumpers.it. 2) If the price is significantly cheaper than our retail price on www.parajumpers.it. 3) If the website offers many styles that are not part of the latest collection, and that are therefore no longer available on www.parajumpers.it. Please also note that we have no official dealer on Ebay.

Please contact us by using the Contact Form that you can find under the Contacts section, specifying: - Style name/code/colour - Name of the shop where the garment was purchased and the year in which it was purchased - Measurements of the velcro patch (height x width in cm.) - Your full name and shipping address If you do not know the style name or code, please attach pictures of the garment (full front view of the garment, as well as photos of all the care labels and of the labels sewn inside the back panel)

Please contact us by using the Contact Form that you can find under the Contacts section, specifying: - Style name/code - Name of the shop where the garment was purchased and the year in which it was purchased - Your full name and shipping address If you do not know the style name or code please attach pictures of the garment (full front view of the garment, as well as photos of all the care labels and of the labels sewn inside the back panel). "

The fur trim has to be ordered from the store where you bought the jacket with: 1. proof of purchase 2. the tag that indicates the type of coat, colour, size and season (every fur collar is tailor-made). Please note that we will only replace furs for garments bought from one of our authorized shops or online dealers listed on our website (www.parajumpers.it) purchased within 2 years before the date of the request. Once the authorized dealer sends us your request, we will ship a new fur within a few weeks to the store. The price depends on the type of coat and the season. If you bought your jacket from our online store - www.parajumpers.it - please send an email to customercare@parajumpers.it with a scan of your receipt. If you do not have the receipt, please send a photo of the hangtag, as well as some pictures of the jacket (full front view of the garment, care labels and labels sewn inside the back panel)

At the moment, we cannot say if the style you are looking for will be available again on our website in future. If you wish, you can sign up for the notification email. Click on the size that you are interested in, then write your email address in the appropriate box and you will be informed when the product is available on our website.

If you're looking for a particular style, please contact us at info@parajumpers.it, specifying the style name/code/colour/size.

We design our collections in Italy choosing top quality fabrics from Japan, Korea, China and Italy. All the fabrics and accessories used for our jackets are tested according to the R.E.A.C.H. Regulation for harmful substances that might be dangerous for human health or for the environment. Most of our garments are made in the Far East, but some special productions are sometimes made in India or Europe. All our manufacturing partners are well-established companies that we have come to know very well, and that we visit regularly to control the quality of our products. We can say that they are efficient and well organized, where no child labour is employed and where working conditions are more than good.

You can reach us at any time with questions concerning Parajumpers online shop, for example regarding orders, services, or how our shop works at customercare@parajumpers.it

Please send us a message with your question and order number by email.

Our operating hours are from Monday to Friday from 9 am to 1 pm and from 2 pm to 6 pm (GMT +1), with the exception of bank holidays.

The website, www.parajumpers.it, DOES NOT USE any profiling cookies, but some third party cookies are, instead, used that are connected with “social plugin”. If you would like to find out more about how cookies are used on this site, and learn how to disable them, you can consult the detailed information provided with reference to how cookies are used. Continued browsing, by means of access to another area on the site or selecting any element from the same, shall imply that you have duly authorized the use of cookies.