The manufacture of all PJS products is subject to strict quality controls. We guarantee that the materials and workmanship of all the products we make will stand up to the use for which they are designed. Any defects in the materials or workmanship are covered by a 2-year warranty which, however, does not cover normal wear and tear, misuse, accidents or improper care of the product.
If you have a problem with your PJS product, please return it to the store from which you originally purchased the garment. The PJS dealer should be able to handle the warranty process on your behalf. Please note that we will only repair garments bought from one of our authorized shops or online dealers listed on our website ( www.parajumpers.it).
Once we receive the garment, we will verify its authenticity and assess the damage. Where possible, the garment will be repaired or replaced at our discretion.
Should it not be possible for you to return it to the store, please prepare the following information regarding your garment:
- Style name/code
- Name of the shop where the garment was purchased, the year in which it was purchased and a copy of the receipt
- Pictures of the garment (full front view and close-ups of the care labels and of the labels sewn inside the back panel)
- Detailed pictures of the problem
Then please contact our customer service at firstname.lastname@example.org.
If your PJS product fails due to a manufacturing or workmanship defect, where possible, we will repair the item at no charge to you. If the product is not repairable, or the cost of the repairs exceeds the value of the product, we may choose to replace the product instead. Please understand we may be out of stock or no longer carry that particular style or colour, and will do everything possible to replace the garment with the closest possible style.
When sending us your damaged garment, please remember to:
- Send the product in a clean condition. Soiled garments will be returned unprocessed.
- Make sure that the shipping is prepaid and the package is insured for full replacement value. PJS will cover the return shipping costs of repaired garments.
– Please enclose a short note that includes your name, phone number and street address.