DELIVERY SERVICE GUARANTEED | WE WILL REACH YOU AS SOON AS POSSIBLE
EXTENDED TIME FOR RETURNS | 45 DAYS
Covid-19 Health Emergency: Due to the current situation, we have extended the return period to 45 days. So take all the time you need to decide!
If you have any doubts, our customer care is available to answer any type of question, now more than ever.RIGHT OF WITHDRAWAL:
If you are not satisfied with your order, you may exercise the right of withdrawal within 14 working days from the date you receive the consignment (the working days are calculated from the proven date of delivery). The products must be returned undamaged and with the warranty band still attached to each garment.
To be able to exercise your right to withdrawal you must respect these simple terms to receive a refund for your purchase:
Fill out the return application, entering your order details (if you haven't registered yet, please click here. After completing the application, you will get an email confirmation with the authorization from our Customer Care to proceed with the shipment. To return items, use the return label included in the parcel. Wrap the items, possibly in their original box. Stick the return label over the parcel's previous label. Call UPS to book parcel pickup:
To get more information about shipment expenses, please click here.
Once the returned products have been received, we will assess their conditions, proceed with any reconditioning and close the return application file. You can follow the status of the return application at any time in your reserved area. If all directions are followed, Parajumpers will reimburse the price of the purchased products, deducting the shipment costs. Please remember that Parajumpers can't exchange the items, but can only reimburse the cost of the returned items.
If you would like to return your order using a carrier, other than the one recommended, you shall be held fully liable for the same, as well as the costs incurred.
Returned products must be sent to the following address:
Diana E-Commerce Corporation S.r.l.
Via San Daniele 137/139
35038 Torreglia (PD) ITALY
In the event the terms listed above are not respected, or if the returned products are damaged or have been used, Parajumpers reserves the right to refuse to accept or process the returned item. In this case, you may decide to receive the purchased products back, but the dispatch costs will be your responsibility. You will not be able to refuse to accept the consignment.
Returns of orders from countries other than those in which they were delivered will not be accepted.
The full refund for the products will be made within 30 days at latest from the date the returns are received. The time for the refund may vary depending on the payment method you used. Specifically:
|Czech Republic||18 €|
|Monaco Princ.||8 €|
|United Kingdom||16 £|