Parajumpers Official site
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FAQ

Before purchasing a garment from Parajumpers.it, you must create your personal account by filling out the registration form. To create an account you must have a valid email address. Please enter your password to access the reserved area. At the end of the registration procedure, you will receive a confirmation email with all your access data.

If you lose your access data, you must follow this link to get a new password and it will be sent automatically. If you are (still) having login problems, please feel free to contact Customer Service.

To purchase a product, you will have to select it from the catalogue and add it to your “shopping bag”. Now you can continue navigating in the site to choose other garments or carry out the payment.

To complete an order, you will have to follow all the purchasing phases. After confirming the contents of your shopping bag, choose the payment method and continue.

After successfully completing the procedure, you will receive a confirmation email that will also display your order in detail.

Since we have a limited seasonal collection, products may run out of stock during the season. If the color or size isn’t shown on the product detail page, it is no longer in stock.

Please sign up for the notification email to be informed about the availability of an item.

Our webstore is updated constantly by adding new styles of our latest collection. If you are looking for an article of last season, we recommend contacting a store near your home to check if they still sell the item you are looking for or contact directly our head office. Our stores are listed in our Store Locator.

We are not able to change an order once it has been submitted; this includes changing the size and the color of an item. You can request the cancellation of your order after sending a request to our Customer Care.

We offer a large selection of safe payment methods. The payment data is collected by the technological coding system (SSL) and the server where the transactions take place is the certified VeriSign.

You can choose to pay the order by credit card or debit card.

All transactions are controlled and managed by Banca Sella, a worldwide leading credit institute for online transactions. When you confirm the order, select the option of credit card payment and you will be transferred directly to Banca Sella’s secure server.

Accepted credit cards: American Express, Visa, MasterCard®, Maestro®.

Payments by Postepay are also accepted, as well as all payments using rechargeable credit cards within the Visa Electron circuit.

PayPal is another absolutely secure payment method that will allow you to pay for the order, directly accessing your account. The data relevant to your account and credit card will be managed by PayPal, which will inform us via email that the payment has been carried out.

Unfortunately it is not possible to place an order by phone.

The orders will be executed in 24/48 hours from their reception. Please remember that Parajumpers.it does not send goods during week-ends and bank holidays.

After your order is shipped you will receive a tracking number by e-mail to follow your package online. Feel free to contact Customer Care if you have any further questions or concerns regarding the shipment of your order.

Shipping and Handling rates are based on destination and delivery time. The delivery time will be shown during the checkout phrase.

Unfortunately we are unable to change a delivery address once the order has been dispatched. Please note that we won’t ship your package again if you weren’t able to collect your package.

The customer is responsible for the payment of customs taxes and the amount is calculated according to the law applicable in the country where goods are sent. We don’t know the amount of customs taxes that will be communicated to you by the carrier after the goods have reached their destination. In the event that the taxes are not paid and the shipment is refused or abandoned as a result, the shipment expenses and the customs taxes will be deduced from the total amount of the order and only the difference will be reimbursed.

If you are not satisfied with your order, you may exercise the right of withdrawal within 14 working days from the date you receive the consignment (the working days are calculated from the proven date of delivery).

Please use the following returning address:

Diana Corp.
Via San Daniele 137/139
35038 Torreglia (PD) ITALY

Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged, with the original labels attached and also with the warranty band with the serial number. Any item in unsuitable condition will be rejected. We will refund the returned goods within 14 days to the account you paid with. Returning costs are on your expense. More information about our return policy you will find here.

Unfortunately, we are not able to exchange your return. Once we receive your return in good condition, we will refund the returned articles within 14 working days. If the article you are looking for is still available, you can make a new order in our webstore.

You can reach us at any time for questions concerning Parajumpers online shop, for example regarding orders, services, or how our shop works at customercare@parajumpers.it

Please send us a message with your question and order number by email.

Our operating hours are from Monday to Friday from 9 am to 1 pm and from 2 pm to 6 pm (GMT +1), with the exception of bank holidays.

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